Do I need special equipment to use the OIDO online shop in my business?
No. All you need is a device connected to the internet, such as a tablet, computer or mobile phone. You do not need to purchase any special equipment (credit card readers, handheld devices).
Can I cancel an order or payment in the OIDO online shop?
Yes. You can cancel orders and payments immediately and refund them either partially or in full.
Can the OIDO online shop process cash payments?
No. OIDO cannot currently process cash payments. However, you can use the OIDO online shop in 'pay on delivery' mode as a pure ordering system. Depending on local legislation, an additional TSE (Technical Solution)-certified cash register may then be required, which can be connected to your OIDO shop and ordering system via an API interface.
Can I continue to use OIDO in the event of a power failure?
Yes. In the event of a power failure, the OIDO online shop continues to process all information securely in the cloud.
Is the data in the OIDO online shop secure?
Yes. The OIDO online shop is processed on highly secure and GDPR-compliant Google Firebase servers in Frankfurt, Germany, and stored on Google Cloud servers in Frankfurt, Germany.
As long as you and your customers have a working internet, e.g. a device is equipped with a SIM card, you can run your business by candlelight.
But - not even Google can guarantee 100% data safety.
Is the OIDO online shop expensive to use?
No. The OIDO online shop is a software service platform and therefore commission-free. You can rent OIDO as a service on a monthly basis or take out an annual subscription. You do not need to purchase and install any software or rent additional servers.
Isn't ordering via mobile phone impersonal?
No. When ordering online or picking up orders, your customers now expect to be able to purchase products and services online. This is increasingly replacing the often chaotic process of ordering by phone or email.
Does the OIDO online shop work with my cash register?
Can I also use OIDO as a digital menu?
Yes. With the OIDO CATALOG package without payment processing, OIDO can be used as a pure digital menu or product catalogue.
Can I pause or reactivate my online shop later?
Yes, e.g. for businesses that offer seasonal foods. The subscription can be cancelled and reactivated flexibly. Your data will be retained in the meantime.
How quickly can I go online with OIDO?
Your OIDO online shop can be up and running in just a few minutes after registration – no technical know-how required.
Which payment methods are supported by OIDO?
The OIDO online shop supports all major credit cards and instant bank transfer.
Can I integrate my own terms and conditions and privacy policy?
Yes. Your own legal texts can be stored directly in the shop.
How is OIDO billed? Is there a minimum term?
No. OIDO can be subscribed to on a monthly or annual basis, with no minimum contract term, exactly as suits you and your business best.
Is OIDO also suitable for restaurants and food trucks?
Yes. The OIDO online shop can also be used as an on-site ordering system and is ideal for restaurants, food trucks and market stalls thanks to flexible functions such as planned pre-ordering and collection and daily specials.
Can I integrate my OIDO online shop into my existing website?
Yes. You can link to your OIDO online shop or integrate it seamlessly as an iframe on your website – even without any technical knowledge.
What happens to my data when I cancel?
Your data remains stored and can be reused at any time upon reactivation.
What happens if I delete my OIDO account?
Then all data is gone – irretrievably.
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