Changes in consumer behaviour have led to more and more customers expecting flexibility when it comes to collecting and purchasing their products. Takeaway solutions are no longer just relevant to the catering industry, but are also used in bakeries, delicatessens, manufacturers and other local businesses. The right technical implementation is crucial for success.
Advantages of Take Away for various industries
Takeaway systems are used in various areas:
Catering: Restaurants can expand their offerings and generate additional revenue without straining the restaurant's capacity.
Bakeries: Breakfast, baked goods or personalised birthday cakes can be pre-ordered and picked up at the desired times.
Producers: Handcrafted products reach a wider customer base without additional retail space.
Delicatessens: Specialities can be pre-ordered and reserved for special occasions.
Flexible checkout for different business models
The configuration options of the OIDO Online Shop system allow you to tailor your takeaway solution precisely to your needs. In the customisable checkout, businesses can choose whether they want to offer takeaway only or also enable delivery. This flexibility prevents unnecessary clicks for the customer and streamlines the ordering process.
Various payment options are available: direct payment in the online shop or payment on site upon collection. This choice takes into account different customer preferences and can be adapted depending on the business model.
Planning certainty through advance payment
For businesses that work with fresh produce or require precise production planning, the optional adjustable prepayment offers considerable advantages. Producers and restaurants can thus coordinate their raw material orders and staff planning with confirmed orders. This reduces food waste and improves cost calculation.
Intelligent time slot management
An essential component of efficient takeaway solutions is the automated management of collection times. The system enables businesses to specify how many collections they can handle per time slot. This capacity control prevents overloads and long waiting times.
The first available collection time is calculated automatically based on the production time required for the order. This provides customers with realistic time estimates, allowing them to plan their collection accordingly. The option to select a time slot reduces waiting times, significantly improves customer satisfaction and makes selection easy on a mobile phone.
Customisable invoicing
Flexible invoicing takes into account the different requirements of customers. Depending on their preferences, customers can receive a full invoice or just a receipt. This option is particularly relevant for business customers who need proper accounting, as well as for private customers who prefer simplified processing.
In addition to the invoice, a QR code is automatically generated on the receipt screen. This serves as digital proof of order authorisation upon collection. Customers can simply scan the QR code with their smartphone or show the code directly on the screen. This solution significantly speeds up the collection process and prevents mix-ups, as each order is uniquely identifiable.
Regular customer management without registration hurdles
For regular customers, OIDO Online Shop offers the option of providing a personalised shop version that works without traditional registration with a password. Personalised access recognises regular customers and automatically provides their name and contact details. This functionality saves time and reduces input errors, while also speeding up the ordering process.
Personalisation can include various levels: from the type of address to different blog posts, prices or product catalogues.